Space Roast Coffee Return Policies

Packaged Coffee Products:

We at Space Roast Coffee strive to provide our customers with the highest quality packaged coffee products. However, if you are not completely satisfied with your purchase, we have a standard return policy in place to ensure your satisfaction. Please review the details of our return policy below:

1. Eligibility for Returns

To be eligible for a return, the packaged coffee product must meet the following criteria:

  • The return request must be made within 14 days of the original purchase date.

  • The packaged coffee must be unopened, unused, and in its original packaging.

2. Returns Process

To initiate a return, please follow these simple steps:

  • Contact our customer service team at support@spaceroastcoffee.co and provide them with your order details, including the order number and the reason for your return.

  • Upon receiving your request, our customer service team will guide you through the return process and provide any necessary instructions.

  • Please ensure that the packaged coffee is securely packaged for return shipping to prevent any damage during transit.

3. Refund Policy

Once we receive the returned packaged coffee and it is inspected by our team, we will notify you of the status of your return and whether it has been approved or rejected. Please note the following:

  • If the return is approved, we will process a refund using the original payment method used for the purchase within 5 business days of approval.

  • The refunded amount will be for the original purchase price, excluding any shipping fees.

  • Please allow additional time for the refund to appear in your account, as processing times may vary depending on your bank or credit card company.

4. Non-Refundable Items

Please note that the following items are not eligible for returns or refunds:

  • Coffee products that have been opened or used.

  • Coffee products with damaged packaging due to mishandling or negligence on the part of the customer.

  • Coffee products that were purchased from third-party resellers not affiliated with Space Roast Coffee.

5. Damaged or Defective Products

If you receive a packaged coffee product that is damaged during transit or has a manufacturing defect, please contact our customer service team within 48 hours of receiving the product. We will be happy to assist you in resolving the issue promptly.

Merchandise:

1. Print-On-Demand Products and Personalization:
Our print-on-demand service allows you to purchase unique and customized merchandise, such as t-shirts, mugs, and accessories. Each item is individually made to order, specifically tailored to your preferences, and cannot be resold to other customers. We take pride in offering a wide range of design options for you to choose from, and we ensure that every print is of the highest quality.


2. No Return Policy:
As our print-on-demand items are created exclusively for you, we cannot accept returns or provide exchanges except in cases where the merchandise arrives damaged or defective or the wrong item is delivered, contrary to your order specifications.
We thoroughly inspect every product before it is shipped to ensure it meets our quality standards. However, if you receive a damaged or faulty item, kindly contact our customer support team at support@spaceroastcoffee.co within 72 hours of delivery. Please provide photographic evidence of the issue to expedite the resolution process. Our team will assess the situation promptly and provide an appropriate solution, which may include a replacement item or a refund.


3. Quality Assurance and Customer Support
We understand that accidents may occur during the printing or shipping process, and we strive to rectify such situations as quickly as possible. Our customer support team is available to assist you with any concerns or inquiries you may have about your print-on-demand order. We are committed to your satisfaction and will work diligently to address any issues that may arise.


4. Cancellation and Modification Policy
Please note that once an order is placed for a print-on-demand item, it is immediately sent into production. Therefore, cancellations or modifications to orders cannot be accommodated after the order has been confirmed.


5. Conclusion
We appreciate your understanding and cooperation in adhering to this policy. We urge you to use the sizing charts to make the appropriate size decisions for all clothing items. Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer support team.


Thank you for being a valued customer of Space Roast Coffee!